KP DIAGNOSTICS PRIVACY POLICY

Welcome to the KP Diagnostics Privacy Policy, here we will provide you with information on how we collect, process, store your information, your data subject rights and how you can contact us.

ABOUT KP PHARMA DIAGNOSTICS

KP Pharma Diagnostics Limited are a company incorporated in England and Wales under company registration number 15098764, with registered office at Ambe House, Commerce way, Edenbridge, Kent, TN8 6ED. For simplicity references to “we” or “us” in this policy are references to [Insert name]

We are the “controller” of your personal data because we determine how your personal data is used.

WHO DOES THIS POLICY APPLY TO

This policy applies to anyone who accesses, registers or visits our site. By accessing and browsing Diagnostics - kp-Pharma, or using any of the services we provide to our customers, you are confirming that you have read and understood the entirety of this privacy policy.

The site and service is not intended for and shall not be used by anyone under the age of 18.

If you have any questions about your personal data and would like to get in contact, you can email us at [email protected].

HOW IS YOUR PERSONAL DATA COLLECTED

Primarily the personal data we collect, is information that you provide to us, when you access the website, sign-up and register for our services, access the diagnostic service by providing us with samples and get in contact with us.

WHAT TYPES OF DATA ARE WE COLLECTING

We collect the following type of personal data:

Data Type

Example

Identity data

First name, last name, gender assigned at birth, address, date of birth and username, photographs you send us.

Health Data

Information relating to your physical health, this will include any samples your provide us for diagnostic testing. This could include, blood, saliva or urine samples.

Self reported data

This includes data you provide us about you, your physical or mental health, traits, family history or anything else you provide us with our service.

Contact Data

Billing address, email and mobile phone.

Financial Data

Bank account details, details about payments.

User Registration

Username, password, services you have ordered.

Analytics

Information about how you use the website and our services. This is generally collected through cookies or other similar technologies.

Marketing

Your communication preferences.

 

LAWFUL PURPOSES

Under UK Law we may only process your personal data under specific lawful purposes, these are detailed in the table below.

Purpose

Data type

Legal bases

How is your data used

To provide our Services to you

User registration,

Financial data,

Contractual necessity

Where you request our services, we will use your personal data to create an account and my require credit card and payment information in order to use the service.

Health data and

Self reported data

Explicit Consent

 

We rely on your explicit consent to process your health and self reported data. As part of the sign up process you will be required to read this statement in full and provide your explicit consent.

 

Your Health and Self reported data is put through our diagnostic process to provide you with results relating to the services you selected.

 

Please see below for more information on your data rights, you may withdraw your consent, or request for your data to be erased at any time.

Security

Identity and Contact data

Legitimate interests

We may need to verify you before you access or receive the services. We also monitor our services to ensure our customers are afforded the highest level of protection.  For these reasons we may need to contact you. 

Personalise the service for you

Analytics

Legitimate interests

We may process your information to personalise the services and our offers to you.

Marketing

Contact data

Consent

If you opt to receive marketing communications from us, we will use your contact data to provide you with updates on our services, which we think are relevant to you.

 

RETENTION

We only hold your data for as long as required to achieve the purpose for which it was gathered and if required for any longer period, this will be to comply with any legal, auditory or statutory requirements, in particular in order to handle any dispute you may raise.

Where we have no further legal basis for processing your personal data, we shall either delete it or anonymise it. Where your data is stored on our secure back-up servers, it will be stored in isolation and will not be processed further until it is deleted.

SECURITY

We implement robust, physical technical and administrative measures aimed at storing and processing your personal data in the most secure way across our supply chain. If you would like to know more about our security measures please do get in contact with us.

WHAT ARE YOUR RIGHTS

We would like you to be confident in how your data is being processed. Under UK law you are granted the following rights:

Data Rights

Explanation

Right of access

You can request a copy of the personal data we hold of yours at any time.

Right to rectification

You can request that we amend any error in any of your personal data that we process for you, if its inaccurate, incomplete or out of date.

Right to object

You may object to how we process your personal data at any time.

Right to erase

You may request that we delete your personal data, however we may still retain a copy in accordance with applicable law and inform you of our rationale.

Right to portability

You can request that we transfer your personal data to either yourself or  another service provider.

Right to complain

You have the right to raise complaints about how your data is being processed. If you would like to complain, please do get in touch and contact us at [email protected]

 

If you would like to make a data subject access request, we will need to confirm and verify your identity before engaging with you.

Cookies

Cookies are small text files, stored on your device, that allow us to differentiate between you and all our other visitors. We use Cookies to improve your use of our website, detect and prevent fraud, analytical purposes to understand how customers engage with our site and to provide you with relevant advertising.

The types of Cookies we use are listed below:

Category

Purpose

Necessary

We use these cookies to detect, prevent and mitigate fraud and other security risks. We may use this type of cookie to authenticate and verify your account and enable you to access the site securely.

Functional

These cookies are used to recognise you when you return to the website. They also remember your preferences. i.e. to remember language settings and other enhanced features.

Analytics

This helps us understand how you use our Services, monitor site usage and provide us with insight to improve the customer journey.

Marketing

These cookies may be placed on your device by our trusted third parties. They remember that you have visited our website and use that information to provide you with advertising that is tailored to your interests.

 

You can manage your use of cookies through your web browser or through this link at any time. Please note that if you disable cookies entirely there may be some features of our site that you may not be able to access.

For more information, please see www.allaboutcookies.org

MARKETING

You have the option to choose how you interact with us. If you would like to hear more from us, about relevant services we can keep you posted and updated. You can always amend and update your marketing preferences by letting us know you no longer wish to be contacted by opting out of any of our email subscriptions.

UPDATES

We may update this privacy policy from time to time. Any updates to this notice we will be posted on this website and where the changes are material we will let you know via your email, if you have provided one.